Customer Service – An introduction

Springboard has launched a new series of sector based training programmes. These four day courses offer you an insight into working in a specific sector. You gain valuable knowledge about the variety of roles and the responsibilities required working within the sector.

Entry Requirements

This course requires no previous learning and your Tutor will be on hand to guide you through the course and learning materials.

You can be in work to access this

As this course is funded through the UK Shared prosperity fund the criteria for enrolment are :

You must be aged 16 or over.

Be resident in Cheshire East

Been resident in the UK for the last 3 years.

Who is the course aimed at?

This course is aimed at anyone who is considering working with the Customer Service sector, or who wishes to gain further insight into the range of opportunities available to them in the industry.

You may working and wish to progress in your role, or perhaps you are looking for a new sector to work in.

What will I study?

You will learn about the roles and responsibilities of the sector.

The skills, knowledge and attributes required by employers.

The scope of the industry and how your skills fit.

How will I be assessed?

Through the training and guidance of the tutor you will complete ongoing workbooks and assessment to achieve a Level 1 Award in Customer Service , you also have the option to progress onto the Level 1 Award In Understanding Employment, Business and Enterprise.


We begin this course on Monday 24th June – Thursday 27th June

9.30am – 2.30pm daily.

Lunch is provided for the first three days.

Next Steps